Wednesday, November 10, 1993 IVY FALLS SILENT: UW's voice mail system will be out of operation for two hours tomorrow morning (8 to 10 a.m.) for a software upgrade, the telephone services department says. After mid-morning, the synthetic dulcet voice of "Ivy" will once again help take messages. Installation of voice mail across campus is about half done, says Joan Wiley, the manager of telephone services. She said "800 to 1,000" phones have voice mail now; the installation started in mid-summer. In that connection, here's a reminder of some useful phone numbers: 888-4567 reaches the "automated attendant", from which a caller who knows the extension number he or she wants can key it in (1 + extn + #) without having to talk to an operator 888-4966 reaches the voice mail system so that users can check their mail wherever they are in the world 888-4967 reaches "express messaging": anybody, voice mail user or not, can key in extn # and leave a message in someone's voice mailbox O SPIRIT OF LOVE! The drama department is getting ready for its next show, Shakespeare's "Twelfth Night", which runs November 24-27 in the Theatre of the Arts. The adaptation, by drama professor Joel Greenberg, who is directing the show, concerns itself with the young lovers Viola, Sebastian, Olivia and Orsino, and "their journeys toward self-discovery". Music in this production starts with Elizabethan-style ballads and reaches all the way to the samba and 1950's rock. The Humanities box office has tickets now. MACLEAN'S RANKINGS: Waterloo isn't the only Ontario university that dropped from its 1992 level in the 1993 rankings by Maclean's magazine, published this week. Of 15 institutions, ten are ranked lower in their categories than last year (one fell 6 places, two 3 places, two 2 places, and five, including UW, 1 place). Three are exactly where they were last year, and just two, Queen's and Windsor, are up, each by 1 place. Chris Redmond Information and Public Affairs credmond@watserv1 ext. 3004